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ForkliftAccessories.com Customer Service

At ForkliftAccessories.com, Division of Bahrns Equipment, we take pride in customer service. In fact, customer service has been the driving force behind our company since its inception in 1966.

We believe that the three cornerstones of service are expertise, quality and value. With over 40 years of experience in the materials handling field, we have the expertise to help you, whatever your material handling needs may be. Because of our extensive long term relationships with the best manufacturers of industrial equipment and warehouse supplies in the world, we can offer unparalleled quality and value to our customers.

If you need help with an order, have a question about materials handling equipment or warehouse supplies or want more information about a product or service, Contact Us. Our customer service representatives are there to give you personal assistance. 


TERMS AND CONDITIONS



ACCEPTANCE OF ORDERS:

CONTRARY TERMS; ACCEPTANCE OF BUYER'S ORDER IS CONDITIONED UPON BUYER'S ASSENT TO THE FOLLOWING TERMS AND CONDITIONS, AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THE CONTRACT OF SALE. If any of these terms and conditions are not acceptable to Buyer, Forklift Accessories, Div. of Bahrns Equipment Inc. must be notified promptly. PRICING & SPECIFICATIONS: All prices in the ForkliftAccessories.com. catalog reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice. We reserve the right to adjust and communicate pricing should an error be found in published material.


PAYMENT TERMS:


Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. Unrated or unlisted firms are requested to submit two major trade references and the name of their local bank. Buyer may expedite an order, while Forklift Accessories, Division of Bahrns Equipment Inc. establishes open account status, by including payment with the order.

NOTE: Forklift Accessories, Div. of Bahrns Equipment Inc. also accepts Master Card, VISA, American Express, and Paypal. Orders made by firms applying for credit will not be processed until Forklift Accessories has completed its credit review.


EXCLUSIVE WARRANTY:


All products are warranted (1) by the manufacturer to the extent of the manufacturer's express warranties to Bahrns Equipment Inc. or (2) to be free from defects in materials and workmanship under normal use and service. This warranty is exclusive and is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.


BUYER'S EXCLUSIVE REMEDIES:


Forklift Accessories, Division of Bahrns Equipment's. liability and Buyer's exclusive remedies under Forklift Accessories, Division of Bahrns Equipment Inc. warranty shall be limited solely to repair, replacement, credit or refund, at Forklift Accessories, Division of Bahrns Equipment's option, with respect to products returned to Forklift Accessories, Division of Bahrns Equipment Inc. pursuant to Forklift Accessories, Division of Bahrns Equipment's instructions. Bahrns Equipment Inc. shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to, labor costs or loss of profits arising in connection with the use of or inability to use products purchased from Forklift Accessories, Division of Bahrns Equipment Inc..


SHIPPING:

All items designated as IN STOCK ship FOB from one of our warehouses. Factory Quick Ship items ship promptly (usually within 1 week) from our manufacturer's stock, FOB point(s) as indicated. All other items are FOB the point(s) of origin indicated in the catalog. Unless otherwise requested by Buyer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by Buyer. Expedited deivery is available upon request.
 

SHIPPING FOR INTERNATIONAL CUSTOMERS:

ALL ORDERS SHIPPING OUTSIDE OF THE CONTINENTAL UNITED STATES are not eligible for free shipping, flat rate shipping or calculated rates. All international customers wishing to order and ship outside of the continental United States must email or call 217-994-9040 or 1-855-742-0159 for shipping rates. Should an order be placed with a shipping address outside the continental United States, without initially receiving a correct international shipping rate by contacting a ForkliftAccessories Sales and Support representative, the customer will be contacted by email with an adjusted freight quote and new purchase total. The new purchase total must be agreed to and confirmed by the customer by way of email reply or phone call.


DAMAGED SHIPMENTS; RISK OF LOSS:


Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call Forklift Accessories, Division of Bahrns Equipment Inc. immediately. Although Forklift Accessories, Division of Bahrns Equipment's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, Bahrns Equipment Inc. will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods and ship an immediate replacement. Buyer shall, at Forklift Accessories, Division of Bahrns Equipment's option, return any damaged products to Forklift Accessories, Division of Bahrns Equipment Inc. pursuant to Forklift Accessories, Division of Bahrns Equipment's instructions.


RETURN POLICY & PROCEDURE:

Since 1966, our growth and reputation have been based on customer trust and satisfaction. If for any reason you are dissatisfied with a product you receive from Forklift Accessories, Division of Bahrns Equipment Inc., merely call us for shipping instructions and return it for full credit minus restocking fees. The return of custom and made-to-order products is subject to the prior approval and returned goods policy of the manufacturer. Buyer must contact Forklift Accessories, Division of Bahrns Equipment's Sales and Service Department for confirmation and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Products not returned within 45 days of receipt will be subject to additional restocking charges. 

You may return all items sold by Forklift Accessories, Division of Bahrns Equipment Inc. within 30 days of receipt. We will credit you your total purchase price less a 25% restocking fee and the amount Bahrns Equipment incurred for shipping the product(s) to you. Your return package must be post-marked within 30 days of the date your received your items.

Shipping charges are not deducted if a store credit is requested.


ForkliftAccessories.com does not cover your return shipping costs. However, if the return is a result of an error we made in your order or a product defect, we will of course also refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Refunds will be issued upon receipt and inspection of the returned products.

We cannot issue any refunds or exchanges for the return of certain items, including: 
Any item that has a return post-mark dated after the 30 day return period,
 any item that is not in its original condition or is damaged, any custom made products.

If you would like to return any item(s) you must contact us to request a RMA# (Returned Merchandise Authorization Number). Please email us at support@forkliftaccessories.com or call us at 1-800-432-2909 between 8:00 am-5:00 pm Monday through (Central Standard Time).  If you are contacting us by email, please list the product codes and quantities of the items you are returning.


If you would like us to email you a return shipping label or if you have any questions about returning an item ordered from Bahrns Equipment, please email support@forkliftaccessories.com.

All returns should be mailed to:

Forklift Accessories, Division of Bahrns Equipment Inc.
1708 S Banker St
Effingham, IL 62401
Telephone: 1-800-432-2909


CONTROLLING LAW:

The validity, construction and enforcement of the purchase agreement between Bahrns Equipment Inc. and Buyer shall be governed by and interpreted under the laws of the State of Illinois. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Effingham, State of Illinois, United States of America.



SALES TAX:

Sales Tax required for IL. Add sales tax on the total merchandise plus shipping and related charges.
 

TERMS OF USE STATEMENT

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.